Frequently Asked Questions

You can easily apply through the Complaint System on myBanner Self-Service. Please refer to the guide that illustrate the steps.

An email has been sent to you after submitting a complaint. This email contains the Complaint Code. However, in case you lost this email, you can retrieve the code online via myBanner Self-Service Complaint Status Tab.

You cannot apply on behalf of someone else. Also, It should be noted that it is difficult for us to investigate and respond to an anonymous complaint.

Yes, you have the right to withdraw the complaint unless it is resolved.

It means the complaint is rejected according to the Student Complaint Policy.

The complaint is followed up through myBanner and the reply will be sent at your QU email.

The University treats complaints seriously and ensures all processes are clear, prompt, confidential and fair to all parties.

If it is needed. That is why the student must update their contact information once they submit a complaint, if needed.

Student can only apply for a complaint within 10 days from the incident.

In cases where the student believes that the procedures were not properly followed, he/she has the right to appeal the decision to the Vice President for Student Affairs. The appeal must be filed within 10 business days of the date of the decision and when the status of the complaint is (Closed).

Student can attach any kind of supported documents related to the complaint through the Student Complaint System.