The Procurement and Contracts Department has established a quality policy in the form of a Statement of Commitment to Quality, and implemented this statement as part of our commitment to quality, continual improvement, customer focus, risk management and compliance.
“We, the management and employees in Procurement and Contracts Department, are committed to provide high quality supplies and services, exceeding the expectations of Qatar University, by securing supplies and services at the lowest possible overall cost in compliance to the State of Qatar laws.”
This is achieved through the consistent application of a Quality Management System, the main objectives of which are:
- Offering high standard of service by utilizing competent professionals.
- Exceeding the expectations of Qatar University by excelling in operations.
- Increasing the efficiency of employees and empowering them by training and coaching.
- Focusing on modernization and technology to increase operational efficiency.
- Closely interacting with and monitoring service providers to establish highest quality standards.
- Achieving timely delivery as per specification and requirements.
- Attending and resolving complaints in a timely manner ensuring customer satisfaction.
- Progressively reducing customer complaints.
- Ensuring continual improvement by setting and measuring objectives, carrying out regular quality audits, undertaking corrective action and conducting regular reviews by top management.
- Compliance with all legal, regulatory and contractual requirements.
- Identifying and addressing risks and utilizing the opportunities.
This document will be displayed prominently in the department and will be available externally to all interested parties on request. It will be kept up to date and will be amended to suit any changes in the size or nature of the activities. The Statement of Commitment to Quality shall be reviewed every year.
Mr. Abdulla Mubarak Al-Romaihi
Director of Procurement and Contracts Department
14/03/2023